Kellogg School of Management | Groups
Talk by Prof. Lariviere (Chair of Ops Department at Kellogg): Revenue management and priority queues- How does it impact customers?

Monday, February 20
12:15pm – 1:15pm 
JACOBS G45
2211 Campus Drive , Evanston, IL 60208
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Event Details
If customers have different costs to waiting in line, service providers will usually want to run a queuing system in order to segment the market. But is that good for customers? Is it socially efficient to use a priority scheme that puts those with high waiting cost first? Or is there a different scheme that maximizes profit for the service providers?

In this talk, Professor Martin Lariviere will show how to effectively switch from social optimality to profit maximization, and how that affects customers.

LUNCH IS SPONSORED BY OPERATIONS DEPARTMENT.
Where & When

JACOBS G45, 2211 Campus Drive , Evanston, IL 60208

Monday, February 20, 12:15pm – 1:15pm

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Operations Management Club

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